Rob's Blog

I keep having a problem with our BT Freestyle where one of the handsets reports “Not Possible” when you try to do anything. It’s an easy problem to fix (the first time I rang the helpline, subsequent times I’ve searched the internet), but I need to look it up each time so I thought I’d give the instructions here in case the solution disappears from the site I found it on, and so that I can help anyone else with the problem.

The solution is simple:

• On the base station press and hold the “Find” button.
• Turn the base station off at the wall, and back on again (while still holding the “Find” button).
• Let go of the “Find” button.
• The handsets should display “Searching” for a while, until going back to normal. It should now work.

All contacts and settings will be kept.

I think I have the problem because the signal strength is not great to one of the handsets – it’s that one that always fails.

I hope this helped someone. Please let me know if this doesn’t work for you (or even if it did!).

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