The Mobile Outlet Gone BustMarch 18, 2008 | 5:58 pm
In September last year, Abby bought a phone from The Mobile Outlet offering completely free line rental in the form of cashback.
The first cashback was due in January, but we heard nothing from the claim. I discovered today that Mobile Matters (UK) Ltd (T/A The Mobile Outlet) went into administration on 15 Feb. We’ve submitted a claim to the administrators, but I don’t hold out much hope, which means we are £420 out of pocket!!
The next step is for Abby to ring T-Mobile to see if they will reduce her line rental – I’ll keep you posted.
Begbies Traynor, Burley House, 12 Clarendon Road, Leeds LS2 9NF or by e-mail to firstname.lastname@example.org
Another thing worth doing is signing the Downing Street Petition to make the networks responsible.
Let me know if you’re in the same boat. I’ll keep this updated if we hear anything from the administrators or T-Mobile.
[Update: 26 March] : Abby got an email confirming she was listed as a creditor of the company -it’ll be interesting to see what happens!
[Update: 2 April]: We managed to persuade T-Mobile to reduce the price plan – see the main post.